Frequently Asked Questions
Where are your products made?
Naiomi hand makes all of her original, handwoven rugs and purses on the Navajo Nation in Rock Point, AZ . These are authentic, one of a kind creations.
The collection of mill made floor rugs designed by Naiomi are manufactured by American Dakota in Georgia, USA.
Do I need an account to place order?
An account is voluntary, and you may checkout as a guest. However for the best experience we recommend creating an account.
Our website is available to anyone 18 & older to create an account, order, or purchase. If under 18, ask your parents to place order for you.
What are the payment options?
We accept the following types of credit card payments: VISA, MasterCard, American Express, and Discover, along with PayPal and Apple Pay.
Where do you ship mill made floor rugs to?
We ship to any place with a valid, physical shipping address in the continental United States for free! We cannot send our mill made floor rugs to P.O. Boxes.
International shipping is based on shipping location. We can supply a quote before purchase if you email us at email@example.com with a valid shipping address.
How long will it take to make my mill made floor rug?
Our mill made rugs are made to order as we want to provide the best product. When you place your order, the floor rug is made at that time, we do not pull from stored inventory from a warehouse. This means that it takes time to create and we ask that you allow up to four weeks from the day you place your order to the day your floor rug ships. We value the trust you have in allowing us to create for you!
What are your mill made floor rugs made of?
Our floor rugs are made using EnduraStran™ fibers. The EnduraStran™ fibers are made with premium nylon. This yarn system is antimicrobial, commercial grade-tested for heavy traffic, and fade resistant. These qualities make for a rug that's easily cleaned with hot water, getting rid of the need to use chemicals that could harmful effects.
How can I cancel or change my order for mill made floor rug?
Cancelling or changing an order for mill made floor rugs has to be done within 48 hours of purchase by sending an email to firstname.lastname@example.org
How do I track my order?
Tracking number will be provided to you after your rug has been made, produced, and departs from the mill. Please note: you will not receive a tracking number at checkout/order.
However, you should receive an order confirmation in your email after checkout/order is placed.
Our Store Policies
Transparency and Care
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers.
Our website development is currently in progress and some components have not been implemented and will be established over the coming months.
Read below to learn more and don’t hesitate to contact us with questions!
What You Need to Know
We ship anywhere in the continental United States for free! International shipping is based on shipping location. We can provide you with a quote before purchase if you email us at email@example.com with your shipping address.
Due to the high number of packages going out during the holidays and COVID-19 restrictions, arrival times may vary.
Naiomi Glasses Textiles is not responsible for lost, stolen, delayed or damaged packages once they leave our warehouse. Once we accept your order, fulfill your order, ship your order and provide you with a tracking number, we do not control the time in which your package arrives.
USPS just announced slower shipping times and higher shipping rates. We do not control this.
Each product is made-to-order, please allow four weeks to ship.
If your package is lost or stolen please file a claim via USPS, UPS, or FedEx.
Naiomi Glasses Textiles will not refund monies on delayed or lost packages.
Our Return Policy
Everything You Need to Know
We do not offer returns on any of our handmade Naiomi Glasses original woven pieces.
For the mill-made floor rugs, we handle returns individually, case by case, up to fourteen days after shipping date. And because each rug is specifically made for you after you order, customers wanting to return a mill-made floor rug will pay for return shipping and a 25% restocking fee. After floor rug has been returned 75% of the rugs value will be refunded to you.
Please make sure to measure the area you would like the rug to be placed/displayed and double check your purchase at checkout to avoid any inconvenience.
Your Data is Secure
Here at Naiomi Glasses textiles, your information is secure and important to us! We rely on WIX and its data protection to keep your information secure and safe.
Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.
We have the right to change, overhaul or remove www.naiomiglasses.net without notice at our discretion. We are not responsible if our website is unavailable.